Pet Waste Removal Policies
Our ability to effectively provide the Services can be dependent on a variety of conditions from weather, height of grass, and access to the yard and/or other outside influences outside our control.
Access to Yard
If we can’t access the area that needs cleaning on your scheduled service day such as locked, blocked, or stuck gates. Or dogs that are not friendly and not allowing safe access based on our service providers assumption; then services will be skipped. No refund will be given and additional waste will be scooped on the next recurring service day.
If a request to come back either the same day or on another day an In Between Normal Services charge will be billed for that service. In Between Normal Service charge is typically $15.
If a request to come back either the same day or on another day an In Between Normal Services charge will be billed for that service. In Between Normal Service charge is typically $15.
Weather
We try our best to work in most weather conditions and will work through the rain and cold and heat as long as it is safe to
do so.
We cannot work through severe thunderstorms, lightning, hurricanes, flash flooding, extreme high temperatures, snow or ice.
We do not offer refunds for missed weeks due to weather. Therefore in these cases, we will skip service for that week, and see you the following week. A refund will not be issued as we still have to pick up all of the poop from the missed week. If you need the area cleaned before your next scheduled service, please notify us and we can add an in between services that will be billed at typically $15.
With that in mind attempts maybe made to service the yard on another day of the week if only one or two days of that week were disturbed due to weather or holidays.
We do not want to tear up your yard in any way. If it is really muddy, we may skip those areas of the yard and wait until it is dried on the next recurring visit.
do so.
We cannot work through severe thunderstorms, lightning, hurricanes, flash flooding, extreme high temperatures, snow or ice.
We do not offer refunds for missed weeks due to weather. Therefore in these cases, we will skip service for that week, and see you the following week. A refund will not be issued as we still have to pick up all of the poop from the missed week. If you need the area cleaned before your next scheduled service, please notify us and we can add an in between services that will be billed at typically $15.
With that in mind attempts maybe made to service the yard on another day of the week if only one or two days of that week were disturbed due to weather or holidays.
We do not want to tear up your yard in any way. If it is really muddy, we may skip those areas of the yard and wait until it is dried on the next recurring visit.
Observed Holidays Taken Off
These day may change but as of now the Holidays and time priors that pet waste clean up services are typically not performed on are as followed.
Thanksgiving Day
December 22nd, 23rd, 24th, 25th, 26th, 27th
Easter
If services fall on one of the days mentioned earlier then an attempt to reschedule it a day before or after will be made if possible.
Thanksgiving Day
December 22nd, 23rd, 24th, 25th, 26th, 27th
Easter
If services fall on one of the days mentioned earlier then an attempt to reschedule it a day before or after will be made if possible.
Policies & Procedures
Dog Waste Removal Service Agreement
Service(s) Terms, Time-frame and Description
GT Wulf will provide dog waste removal service on a weekly / twice weekly / every other weekly bases to clean the yard of dog waste for 1 / 2 / 3 / 4 / 5 / 6 dog(s) at a billed averaged rate of $___See Prices___ per month. A state and local tax of 8.25% will be added onto the rate.
Yard to be scooped of dog waste starting __________ on Mon / Tues / Wednes / Thurs / Fri day every week / other week. The day(s) of servicing may be changed by GT Wulf.
GT Wulf will scoop up and bag dog waste in the yard at the address mentioned above. The bagged dog waste will be taken off the property to be disposed of by GT Wulf.
Payment Terms
We issue invoices on the 15th of the current month for the next month's services. Payment is due by the 1st of the following month. Any payment we do not receive by the 1st of the month may accrue a $5 fee to restart service.
We operate on a prepay system; to make things easier for everyone and to avoid service interruption. You will find an invoice for the following month in your e-mail or mailbox (if requested). You can pay it by mailing a check or money order. Your service will only begin after payment is received. Your next invoice will go out around 15th of the month for the following month (for example you will receive your February invoice around 15th of January) all invoice payments are due by the 1st of each month.
Service maybe put on hold until payment is received. If you do not receive your invoice by the 20th of the month please call or e-mail and we will immediately resend it to you by e-mail or snail-mail. We are not responsible for lost or misdirected invoices (example: spam folder). If we do not receive your payment by the 1st, a second invoice will be e-mailed or post mailed, and we may call or email to notify you of your status. Your account will also be suspended until your payment is processed.
If there is an excessive amount of waste in the yard upon resuming or starting service, a Initial clean-up charge may apply. The Initial clean-up rate is $35.00* for the first 30 minutes and includes a buckets** worth of waste picked up. An additional $10.00* for each additional bucket needed or 15 minutes.
*Rates may vary due to other circumstances. **Buckets are 5 gallons and hold approximately 1 month of waste for 3 large dogs. May prorate additional buckets by half if additional bucket is less than half full.
All returned checks are subject to a $35.00 returned check fee.
Cancellation
You can cancel or temporarily skip the service by calling 361-331-7223 or by sending an email to gtwulf@gmail.com. You must contact us no later than 7:00 a.m., central time, on the day of service to not be charged for that day. If you cancel services before the prepayment is used, we will return the unused portion to you within two weeks by check.
Dog Waste Scooping and Removal Service Guarantee:
If you are not completely satisfied with your service, please call us within 24 hours of the cleaning, and we’ll re-clean your property at no charge!
If there is heavy rain and/or thunderstorms and/or snow (its happened) at the location we are to service, we may delay service until conditions improve. If the storm does not lighten up, we will resume cleaning on a makeup day.
We may not work the day before, on or after Thanksgiving Day, Christmas Eve or Christmas Day.
When a holiday falls on your regular service day we will notify you of when the service will be rescheduled. The makeup day is usually within a few days of your regular service day. If we are unable to perform services due to holidays and/or weather in a timely matter you will receive credit for the missed day of service.
If your gate is locked and/or blocked and/or the dog(s) will not allow us to service the yard, you will be charged for the service call. The extra waste will be cleaned up at your next visit. Extra charges may apply if we must return on a day other than your service day.
We cannot guarantee our service when working in areas that have tall grass or weeds, or when there are excessive amounts of leaves, ivy, trash, mud, water, or rocks. Also, for pet waste that is soft and leaves residue on the ground. But even in these cases, we will always do our absolute best to get every piece of waste. After all, we want your property to be clean!
Permission
You agree to the terms of the service agreement and grant permission to GT Wulf and its representatives to access your property for the purposes of completing the services agreed upon.
Service(s) Terms, Time-frame and Description
GT Wulf will provide dog waste removal service on a weekly / twice weekly / every other weekly bases to clean the yard of dog waste for 1 / 2 / 3 / 4 / 5 / 6 dog(s) at a billed averaged rate of $___See Prices___ per month. A state and local tax of 8.25% will be added onto the rate.
Yard to be scooped of dog waste starting __________ on Mon / Tues / Wednes / Thurs / Fri day every week / other week. The day(s) of servicing may be changed by GT Wulf.
GT Wulf will scoop up and bag dog waste in the yard at the address mentioned above. The bagged dog waste will be taken off the property to be disposed of by GT Wulf.
Payment Terms
We issue invoices on the 15th of the current month for the next month's services. Payment is due by the 1st of the following month. Any payment we do not receive by the 1st of the month may accrue a $5 fee to restart service.
We operate on a prepay system; to make things easier for everyone and to avoid service interruption. You will find an invoice for the following month in your e-mail or mailbox (if requested). You can pay it by mailing a check or money order. Your service will only begin after payment is received. Your next invoice will go out around 15th of the month for the following month (for example you will receive your February invoice around 15th of January) all invoice payments are due by the 1st of each month.
Service maybe put on hold until payment is received. If you do not receive your invoice by the 20th of the month please call or e-mail and we will immediately resend it to you by e-mail or snail-mail. We are not responsible for lost or misdirected invoices (example: spam folder). If we do not receive your payment by the 1st, a second invoice will be e-mailed or post mailed, and we may call or email to notify you of your status. Your account will also be suspended until your payment is processed.
If there is an excessive amount of waste in the yard upon resuming or starting service, a Initial clean-up charge may apply. The Initial clean-up rate is $35.00* for the first 30 minutes and includes a buckets** worth of waste picked up. An additional $10.00* for each additional bucket needed or 15 minutes.
*Rates may vary due to other circumstances. **Buckets are 5 gallons and hold approximately 1 month of waste for 3 large dogs. May prorate additional buckets by half if additional bucket is less than half full.
All returned checks are subject to a $35.00 returned check fee.
Cancellation
You can cancel or temporarily skip the service by calling 361-331-7223 or by sending an email to gtwulf@gmail.com. You must contact us no later than 7:00 a.m., central time, on the day of service to not be charged for that day. If you cancel services before the prepayment is used, we will return the unused portion to you within two weeks by check.
Dog Waste Scooping and Removal Service Guarantee:
If you are not completely satisfied with your service, please call us within 24 hours of the cleaning, and we’ll re-clean your property at no charge!
If there is heavy rain and/or thunderstorms and/or snow (its happened) at the location we are to service, we may delay service until conditions improve. If the storm does not lighten up, we will resume cleaning on a makeup day.
We may not work the day before, on or after Thanksgiving Day, Christmas Eve or Christmas Day.
When a holiday falls on your regular service day we will notify you of when the service will be rescheduled. The makeup day is usually within a few days of your regular service day. If we are unable to perform services due to holidays and/or weather in a timely matter you will receive credit for the missed day of service.
If your gate is locked and/or blocked and/or the dog(s) will not allow us to service the yard, you will be charged for the service call. The extra waste will be cleaned up at your next visit. Extra charges may apply if we must return on a day other than your service day.
We cannot guarantee our service when working in areas that have tall grass or weeds, or when there are excessive amounts of leaves, ivy, trash, mud, water, or rocks. Also, for pet waste that is soft and leaves residue on the ground. But even in these cases, we will always do our absolute best to get every piece of waste. After all, we want your property to be clean!
Permission
You agree to the terms of the service agreement and grant permission to GT Wulf and its representatives to access your property for the purposes of completing the services agreed upon.
